Welcome to American Souq 313. By placing an order through our website, you agree to the following Terms of Sale. Please read them carefully.

1. Introduction

These Terms of Sale govern the purchase of products from American Souq 313 (“we”, “our”, “us”) via our website. By placing an order, you agree to be bound by these terms.

2. Order Acceptance

  • Supplier: Products are sold by American Souq 313 or designated sellers.
  • Order Acceptance: We will notify you of our acceptance via email or other communication methods. If we cannot accept your order, we will inform you and not charge you.
  • Payment: We accept payments via credit/debit card, digital wallets, or cash on delivery. By placing an order, you authorize us to process your payment details.
  • Order Cancellation: You may cancel your order before shipping. We may cancel orders due to non-payment, lack of necessary information, or suspected bulk purchasing.

3. Delivery

  • Costs: Delivery costs will be displayed during checkout.
  • Delays: We will inform you of any delays and take steps to minimize them.
  • Failed Delivery: If delivery fails, we will contact you for further instructions. Unclaimed products may be canceled.
  • Identification: We may request identification upon delivery to verify your identity.
  • Overseas Orders: You are responsible for ensuring products can be lawfully imported and for paying any import duties.

4. Returns

  • Conditions: Returns are accepted within 15 days for unused products in original packaging. Some products, like hygiene items, may not be returnable.
  • Non-Returnable Products: Includes items that have been used, damaged, or are in non-resalable condition.
  • Refunds: Refunds will be processed to your original payment method, excluding shipping fees, within a reasonable timeframe.

5. Warranty

  • Coverage: Selected products come with a warranty against defects.
  • Exclusions: Warranty does not cover damage due to misuse, unauthorized repairs, or consumable items.
  • Procedure: To claim warranty, contact our support team with proof of purchase.

6. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from product use or inability to use the site.

7. Governing Law

These terms are governed by the laws of the United Arab Emirates.

8. Amendments

We may update these terms periodically. Changes will be posted on our website and are effective immediately upon posting.